Key Holder: Baldwin Harbor

2 weeks ago

Baldwin, New York, United States COSTELLOS ACE Full time
Job Summary

We are seeking a highly motivated and customer-focused Key Holder to join our team at Costello's Ace Hardware. As a Key Holder, you will be responsible for providing exceptional customer service, maintaining inventory and operational efficiencies, and leading by example to ensure all customers receive high levels of service.

Key Responsibilities
  • Use the E.C.E.T. process with every customer interaction to ensure a positive experience.
  • Be customer-ready at all times, recommending related items and executing the S.A.L.E.S. process.
  • Maintain awareness of all promotions and advertisements to effectively communicate with customers.
  • Execute daily operational goals and priorities assigned by store management.
  • Assist in training and developing peers to ensure a cohesive team.
  • Participate in daily huddle meetings to stay informed and aligned with store objectives.
  • Uphold merchandising and store cleanliness standards to create a welcoming environment.
  • Process new shipments and maintain a clean and organized receiving and back stock area.
  • Greet every customer you make eye contact with, anywhere in the store.
  • Be proficient in executing all store services, such as mixing paint, cutting glass, pipe, and keys.
  • Ensure all shipments are packed out in their proper home and all overstock is away.
  • Partner with store management to coach staff on inventory management best practices.
  • Review daily the appearance of in-store and window displays and end caps, making necessary changes to improve overall presentation.
  • Monitor all store transfers and expedite outstanding transfers.
  • Responsible for opening and closing the store, securing all store assets.
  • Process damaged and defective goods in a timely and accurate manner.
  • Protect company assets by following all loss prevention procedures and training staff accordingly.
  • Maintain an open and positive relationship with the store management team.
  • Address all safety concerns immediately.
  • Update store management on the progress of the store and staff on a regular basis.
  • Be a positive, consistent, and respectful role model, communicating positively regarding store management and company strategies.
  • Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly.
Physical Requirements

The Key Holder position requires frequent walking, standing, and lifting up to 60 pounds. The ability to use at least one hand to operate the register and complete paperwork is also necessary.

Qualifications
  • Strong leadership skills and ability to work in a fast-paced environment.
  • Excellent organization skills and written and verbal communication skills.
  • Reliable transportation and willingness to work in a team and independently.
  • Sense of urgency and follow-through are essential.
  • Prior work experience in a retail environment and prior management experience.
Benefits

Costello's Ace Hardware offers competitive wages and benefits, including major medical, dental, vision insurance, short-term disability, and prescription coverage for eligible employees. Flexible spending accounts, dependent care FSA, generous vacation time, personal time, 6 paid holidays, 401(k) plan, company contribution to retirement savings plan, and employee discount programs are also available.

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