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Senior Program Manager, Next Generation Implementation
1 month ago
We are seeking a highly skilled and experienced Senior Program Manager to join our Next Generation Implementation team at ADP. As a key member of our team, you will be responsible for leading complex projects and ensuring the successful implementation of our Human Capital Management (HCM) solutions for our clients.
Key Responsibilities- Provide strategic leadership and direction to project teams to ensure client goals are met and a unified implementation experience is delivered.
- Partner with client stakeholders to handle escalations and manage strategic changes in the project plan and/or their solutions.
- Manage day-to-day activities of project teams in a matrixed environment, ensuring milestones are successfully met through the management, tracking, and reporting of project vehicles and the coordination of resources.
- Work collaboratively with other departments impacting the project, including gaining agreement and negotiating outcomes.
- Maintain industry knowledge of leading HCM implementation practices in addition to a robust understanding of the ADP product portfolio.
- Offer guidance and facilitate communication to stakeholders regarding the project, including the ability to provide scheduled and on-demand status reports and updates.
- Bachelor's Degree or its equivalent in education and experience.
- Understanding of HCM industry and familiarity with ADP products.
- 10 years of experience managing complex projects including creating and managing project plans, managing project resources, issue resolution, status reporting, training and project analytics.
- Excellent interpersonal, presentation, and communication skills.
- Excellent organization and time management skills with the ability to meet tight deadlines and multiple projects, timelines, and priorities.
- 5+ years of experience in payroll, or human resources.
- Experience in global HCM consulting, payroll, human resources or implementation.
- Experience in workforce planning or capacity planning in service delivery organizations.
- Management experience in matrix management and oversight of highly professional organization.
- GPHR, SPHR, PHR, CPP, PMP certifications or industry recognized Thought Leader in a related area.
ADP is a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.
