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Senior Program Manager, Next Generation Implementation

2 months ago

Elk Grove Village, Illinois, United States ADP - Automatic Data Processing, Inc Full time
About the Role

We are seeking a highly skilled and experienced Senior Program Manager to join our Next Generation Implementation team at ADP. As a key member of our team, you will be responsible for leading complex projects and ensuring the successful implementation of our Human Capital Management (HCM) solutions for our clients.

Key Responsibilities
  • Provide strategic leadership and direction to project teams to ensure client goals are met and a unified implementation experience is delivered.
  • Partner with client stakeholders to handle escalations and manage strategic changes in the project plan and/or their solutions.
  • Manage day-to-day activities of project teams in a matrixed environment, ensuring milestones are successfully met through the management, tracking, and reporting of project vehicles and the coordination of resources.
  • Work collaboratively with other departments impacting the project, including gaining agreement and negotiating outcomes.
  • Maintain industry knowledge of leading HCM implementation practices in addition to a robust understanding of the ADP product portfolio.
  • Offer guidance and facilitate communication to stakeholders regarding the project, including the ability to provide scheduled and on-demand status reports and updates.
Requirements
  • Bachelor's Degree or its equivalent in education and experience.
  • Understanding of HCM industry and familiarity with ADP products.
  • 10 years of experience managing complex projects including creating and managing project plans, managing project resources, issue resolution, status reporting, training and project analytics.
  • Excellent interpersonal, presentation, and communication skills.
  • Excellent organization and time management skills with the ability to meet tight deadlines and multiple projects, timelines, and priorities.
Preferred Qualifications
  • 5+ years of experience in payroll, or human resources.
  • Experience in global HCM consulting, payroll, human resources or implementation.
  • Experience in workforce planning or capacity planning in service delivery organizations.
  • Management experience in matrix management and oversight of highly professional organization.
  • GPHR, SPHR, PHR, CPP, PMP certifications or industry recognized Thought Leader in a related area.
About ADP

ADP is a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.