Customer Service Supervisor

4 weeks ago

Hollywood, Florida, United States Floor & Decor Holdings, Inc. Full time
Job Summary:

The Connected Customer Supervisor is a key role within Floor & Decor, responsible for leading a dynamic team of customer service associates. This position oversees the processes related to cashiering, returns, cash office functions, inventory management, and e-commerce support, while providing customers with an exceptional shopping experience.

Key Responsibilities:
  • Direct and manage a team of customer service associates to ensure excellent customer service and a positive store environment.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborate with management to determine product needs, pricing, and inventory levels.
  • Process customer refunds and exchanges according to established guidelines.
  • Oversee signage updates and price changes for store SKUs.
  • Assist customers with product selection and answer product-related questions.
  • Partner with management to resolve inventory-related discrepancies and make adjustments in the inventory tracking system.
  • Review shipping and receiving documents for accuracy.
  • Audit reports, including inventory control, return of sale, and void reports.
  • Monitor incoming and outgoing trucks logs.
  • Audit the customer merchandise storage area weekly and resolve any issues with the CEM/Store Manager and Operations Manager.
  • Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station.
  • Return products to the correct in-store location after customer merchandise returns.
  • Clean and stock products according to Floor & Decor's standards.
  • Point of contact for e-commerce team members to contact regarding inventory availability in the store.
  • Responsible for supervising inventory movement within the store.
  • Available to open and/or close store in an effective manner.
Requirements:
  • Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience.
  • High school diploma and/or GED.
  • Minimum of 2 years of computer experience in a work environment.
Benefits:
  • Based on eligibility, our associates may opt into benefits coverage.
  • 401k.
  • Bonus opportunities at every level.
Working Conditions:
  • While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles.
  • Potential car travel to other stores for support.
  • Flexible hours to fit around your schedule.
  • On the job training.
  • Opportunity for advancement.
  • Our people are our most important asset, and we pride ourselves in teamwork.
  • Diverse perspectives and experiences are vital to our success, and Floor & Decor is committed to creating an inclusive culture.
Physical/Sensory Requirements:
  • Ability to lift 25 pounds or more on a consistent basis.
  • Ability to sit, squat, or stand for long periods of time.

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