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Guest Services Representative

2 months ago

Oshkosh, Wisconsin, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, fuel growth opportunities, and succeed as one Target team.

About the Role

We're seeking a Guest Advocate to join our team, responsible for delivering exceptional guest experiences, promoting services and offerings, and resolving guest concerns. As a Guest Advocate, you'll be empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up, and drive-up.

Key Responsibilities
  • Deliver a service culture that prioritizes the guest experience by creating a welcoming atmosphere, observing guest needs, and engaging with guests in a genuine way.
  • Scan and bag guest items efficiently, neatly, and in compliance with food safety standards and company best practices.
  • Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
  • Make the guest aware of current and upcoming brand launches, store activities, and events.
  • Speak to the benefits of the Target RedCard with every guest and assist them through the application process.
  • Understand and show guests how to use Wallet and other features and offerings within the Target App.
  • Be familiar with all fulfillment services and know how to direct the guest to enroll, activate, and use them.
  • Attempt every return and follow register prompts, empowered to make it right for the guest while following Target's policies and procedures.
  • Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests.
  • Maintain a clean, clutter-free work area, including gathering abandoned items, baskets, and hangers.
  • Stock supplies during store open hours while being available for the guest.
  • Demonstrate a culture of ethical conduct, safety, and compliance.
  • Work in a safe manner at all times to benefit yourself and others, identify and correct hazards, and comply with all safety policies and best practices.
  • Support guest services, such as order pick up (OPU) and Drive-up (DU), and maintain a compliance culture while executing those duties.
Requirements
  • Communicating effectively, including using positive language and being attentive to guests' needs.
  • Welcoming and helpful attitude toward guests and other team members.
  • Attention to detail while multi-tasking.
  • Willingness to educate guests and sell products and services.
  • Ability to learn and adapt to evolving technology needs.
  • Ability to work both independently and with a team.
  • Accurately handle cash register operations and cash transactions.
  • Ability to work outdoors in various climates.
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds.
  • Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance necessary.
What We Offer

We're committed to creating a positive and inclusive work environment, where our team members can grow and develop their skills. As a Guest Advocate, you'll have the opportunity to:

  • Develop your communication and problem-solving skills.
  • Work in a fast-paced and dynamic environment.
  • Be part of a team that prioritizes guest satisfaction and service excellence.
  • Enjoy a competitive compensation package and benefits.

We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional guest experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.