Customer Service Representative, Industrial Store

4 weeks ago


Ogden, Utah, United States Norco, Inc. Full time
Job Description

Norco, Inc. is seeking a highly skilled and customer-focused Industrial Store Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service to walk-in and phone-in customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Greet customers in a professional and enthusiastic manner, building rapport and trust.
  • Answer telephone calls promptly, providing accurate and helpful information to customers.
  • Demonstrate in-depth knowledge of products, including placement, availability, price, and use, to effectively sell welding and safety products and services to customers.
  • Process customer orders accurately, inputting orders into the computer system and following up on any issues or concerns.
  • Research products needed for customer special applications, providing solutions and recommendations to meet their needs.
  • Perform other tasks as assigned or necessary to ensure the success of the team and the company.

Qualifications:

  • High school graduate or equivalent.
  • Excellent verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
  • Excellent customer service skills, with a focus on building strong relationships and providing exceptional service.
  • Ability to perform multiple tasks simultaneously, prioritizing and managing time effectively.
  • Good working knowledge of all industrial products and gases, with the ability to provide accurate and helpful information to customers.
  • Ability to frequently lift up to 50 pounds and occasionally lift up to 100 pounds, with the ability to sit, stand, or walk for extended periods of time.

Benefits:

  • Competitive compensation and benefits package, including employee stock ownership plan (ESOP), health, vision, and dental insurance, health savings account (HSA), medical and dependent care flex accounts (FSA), life insurance, supplemental accident, disease, and life insurance options, employee tuition reimbursement, 401(k) with employer matching, and wellness program.
  • Employee discount on products sold by Norco, Inc.

Norco, Inc. is an Equal Opportunity/Affirmative Action Employer, committed to providing equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Norco, Inc. is a Drug-Free workplace, committed to maintaining a safe and healthy work environment for all employees and applicants.



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