Service Desk Support Specialist

3 weeks ago


Millersville, Pennsylvania, United States Latitude Inc Full time
Job Title: Service Desk Technician

At Latitude Inc, we're seeking a skilled Service Desk Technician to join our team. As a key member of our IT support team, you'll play a vital role in ensuring seamless IT support for our customers.

Key Responsibilities:
  • Provide first-level support, responding to and resolving user-reported issues promptly and efficiently.
  • Offer deskside assistance at the customer's location, addressing hardware and software problems to ensure uninterrupted workflow.
  • Collaborate with end-users to troubleshoot and diagnose technical problems, guiding them through effective problem resolution.
  • Log, track, and prioritize service desk tickets in a timely manner, maintaining accurate records of issue resolution and escalation processes.
  • Conduct routine maintenance activities, including system updates, patches, and software installations to enhance overall system performance.
  • Act as a liaison between end-users and Tier 2 support teams, ensuring smooth communication and quick resolution of complex issues.
Requirements:
  • Professional IT Certifications (at least one), such as: MCP, CompTIA Network+, ITIL v4 Foundations preferred.
  • 2+ years of help desk or service desk experience
  • Demonstrated expertise in Microsoft 365 applications, including proficiency in troubleshooting and configuring Outlook, Word, Excel, and Teams for optimal user experience.
  • Solid understanding of Windows desktop operating systems, with the ability to troubleshoot and resolve hardware and software issues efficiently.

We're looking for a skilled and experienced Service Desk Technician to join our team. If you have a passion for delivering top-notch IT support and a strong background in technical troubleshooting, we'd love to hear from you.



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