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Customer Service and Sales Specialist

2 months ago

South Jordan, Utah, United States Scenthound Herriman Full time
Exciting Career Opportunity: Sales and Customer Engagement Associate at Scenthound HerrimanKey Benefits:
  • Attractive salary package
  • Exclusive employee discounts
  • Complimentary uniforms
  • Comprehensive health insurance
  • Opportunities for professional advancement
  • Generous paid leave
Unique Perks:
  • Clear progression path into management roles (Assistant Manager, Manager, etc.)
  • Competitive hourly wage with additional incentives and bonuses
  • Salary increases based on performance recognition
  • Paid time off for vacations
  • Complimentary service memberships as an added benefit
Role Overview:
The Sales and Customer Engagement Associate position at Scenthound Herriman is essential, focusing on membership sales and delivering outstanding customer service. Both full-time and part-time roles are available.

Role Requirements:
  • Proven sales skills and confidence, particularly in membership sales
  • Experience in customer service (retail, hospitality, or similar fields)
  • Proficient in technology and computer systems
  • A passion for dogs and their welfare
  • Reliable transportation
  • Willingness to work in a smoke-free environment
Desired Attributes:
We are looking for a proactive team player with a passion for sales and customer service. The ideal candidate should be outgoing, self-motivated, skilled in problem-solving, and a dedicated dog lover. We seek an enthusiastic team member eager to advance to a managerial position through our specialized training program.

Primary Responsibilities:
  • Promote membership sales by educating clients on health and wellness
  • Improve performance metrics such as average ticket value and rebooking rates through memberships and additional services
  • Generate leads for memberships and follow up with potential clients
  • Manage inquiries, schedule appointments, maintain customer records, and handle cash transactions
  • Manage customer expectations, address concerns, and ensure membership retention
  • Maintain a clean and welcoming reception area in line with Scenthound standards
  • Perform additional tasks as directed by the Scenter Manager
Essential Skills:
  • Confidence in promoting services and products
  • Ability to connect with customers (both human and canine) and provide exceptional service
  • Capacity to understand our offerings and educate pet owners; Advocate our values and ethos
  • Effective communication with team members and pet parents (in person and over the phone)
  • Ability to independently resolve issues using Scenthound values and principles
  • Strong attention to detail
  • Effective time management and efficient appointment scheduling
  • Sense of accountability and commitment to upholding Scenthound's high standards