Cloud Telecom Network Performance Analyst

1 week ago


Falls Church, Virginia, United States Cognosante Full time

Job Summary:

Cognosante is seeking a skilled Cloud Telecom Network Performance Analyst to join our team. As a key member of our organization, you will be responsible for analyzing telecommunication performance metrics to assess network health and supporting telephony engineering.

Key Responsibilities:

  • Collects, integrates, analyzes, and interprets key Military OneSource telecommunications network performance metrics to assess network activity, health, and vulnerabilities.
  • Converts complex technical performance data into usable forms for use by contractor and client management.
  • Collaborates with cross-functional teams to identify and resolve network performance issues.
  • Develops and implements strategies to improve network performance and reduce downtime.

Requirements:

  • US Citizen and fluent English speaker
  • Must possess current, active, DoD Secret security clearance
  • Bachelor's degree with 10 years of relevant experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
  • Comprehensive experience with cloud-based VOIP telecommunications in a Contact Center environment
  • Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project)

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Equal Opportunity Employer:

Cognosante is an affirmative action employer and is committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



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