Quality Assurance Specialist
3 weeks ago
Food Lion is a leading grocery store chain in the Southeastern and Mid-Atlantic states, serving over 10 million customers a week. As a PT Quality Assurance Associate, you will play a crucial role in maintaining standards of cleanliness, safety, and customer satisfaction.
Estimated Salary
$45,000 - $60,000 per year, depending on experience.
Job Description
Main Responsibilities:
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
- Courteous and helpful to other associates.
- Sweep and clean floors on nights with no scheduled vendor services.
- Weekly cleaning of Produce, Market and Deli Departments.
- Clean and organize the store mop room.
- Find more efficient ways to do the job and seek to reduce costs and improve labor productivity.
- Follow QA daily check list and sanitation standards set by Food Lion.
- Follow current Standard Practices regarding cleanup of Hazardous Waste product.
- Maintain a complete understanding of and adherence to company guidelines, policies and standard practice.
- Understand and follow Food Safety and Workplace Safety guidelines and procedures.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty.
- Ensure compliance with local, state and federal regulations.
- Wear the Food Lion uniform complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses.
- Perform all other duties as assigned.
Required Skills and Qualifications
Requirements:
- High school graduate or equivalent preferred.
- Excellent interpersonal, organizational, communication and customer service skills.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to use technical information to solve problems.
- Must meet minimum age requirements to perform specific job functions.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
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