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Housekeeping Associate
2 months ago
We are seeking a highly motivated and detail-oriented Room Attendant to join our team at Bay Mills Resort and Casino. As a key member of our Housekeeping Department, you will be responsible for ensuring the cleanliness and comfort of our guests' rooms and public areas.
Key Responsibilities- Clean and maintain rooms, halls, and bathrooms to the highest standards of cleanliness and organization.
- Provide exceptional customer service to guests, responding to their needs and concerns in a timely and friendly manner.
- Collect and transport soiled linens, turn mattresses, and arrange decorations and supplies as needed.
- Clean and maintain lobbies, lounges, restrooms, corridors, elevators, and stairways.
- Perform various cleaning tasks, including sweeping, vacuuming, scrubbing, waxing, and polishing floors.
- Transport trash and waste to disposal areas and replenish bathroom supplies, drinking glasses, and writing supplies.
- Dust furniture and wash walls, ceiling, woodwork, windows, and doors.
- Sort, count, fold, mark, or carry linens and make beds.
- Ensure the cleanliness, efficiency, and highest quality of customer service are provided at all times.
- Complete all room checklists and turn in checklists and keys to supervisor at end of each shift.
- Responsible for learning and following daily policies and procedures for the Hotel Department and Bay Mills Resort & Casinos.
- Must attend all mandatory trainings designated by the Human Resources Department and/or Department Manager.
- High school diploma or equivalent required.
- Must be 18 years of age.
- Three to six months hotel housekeeping experience desired.
- Ability to work with cleaning chemicals is a must.
- Must possess a personable, customer service attitude along with organizational ability to handle multiple tasks simultaneously.
- Must present a well-groomed, professional appearance.
While performing the duties of this job, the employee is regularly required to walk with occasional sitting and standing. Occasionally the employee must squat, crawl, climb, crouch, kneel, and balance with frequent pushing and pulling. The employee must occasionally lift and/or move up to 75 pounds while frequently lifting and/or moving up to 25 pounds. The employee is regularly exposed to dust and cleaning chemicals. The employee is responsible for utilizing proper safety techniques and protective equipment, such as gloves and goggles.