Home Maintenance Specialist

3 days ago


Minneapolis, Minnesota, United States Legendary Home Services LLC Full time
About the Opportunity:

We are seeking an experienced Home Maintenance Specialist to join our team As a key member of our service delivery team, you will play a vital role in ensuring our customers receive exceptional service and support.

As a Home Maintenance Specialist, you will be responsible for managing customer inquiries, scheduling service appointments, and providing support to our technicians and service teams.

You will also handle billing inquiries, process payments, and follow up on service calls to ensure client satisfaction.

About Us:

Legendary Home Services is a trusted provider of home maintenance and improvement solutions across Minnesota. Our company values include: We Win Together, Today Not Tomorrow, Performance Not Politics.

We believe in supporting our team members with opportunities for growth and development. We offer a positive team culture, ongoing training, and a supportive work environment where your contributions are recognized and rewarded.

Responsibilities:
  1. Answer incoming customer calls and inquiries in a friendly, professional, and timely manner, providing exceptional customer service at all times.
  2. Listen attentively to customer concerns, questions, and service requests, demonstrating empathy and a strong desire to resolve issues promptly.
  3. Schedule service appointments and dispatch technicians based on availability, customer preferences, and urgency of service requests.
  4. Coordinate with technicians and service teams to ensure efficient scheduling, including optimizing travel routes and minimizing downtime.
  5. Provide accurate and detailed information to customers regarding service offerings, pricing, appointment details, and any additional inquiries.
  6. Maintain accurate and organized customer records, documenting interactions, service requests, and any special instructions.
  7. Assist customers with troubleshooting minor issues over the phone, providing guidance and support before dispatching a technician if necessary.
  8. Collaborate closely with service technicians, providing them with necessary job details, customer information, and any updates or changes.
  9. Follow up with customers after service appointments to ensure satisfaction, address any further concerns, and obtain feedback.
  10. Handle customer complaints or escalations with professionalism and a commitment to finding effective resolutions.
  11. Stay updated on company services, policies, and procedures to provide accurate information and address customer inquiries effectively.
  12. Assist in administrative tasks such as data entry, invoicing, and generating service reports as required.
  13. Collaborate with other team members and departments to ensure seamless service delivery and a positive customer experience.


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