Senior Manager, Field Services Operations
3 weeks ago
We are seeking a highly skilled and experienced Senior Manager to lead our Field Services team. As a key member of our organization, you will be responsible for developing and implementing operational strategies to enhance efficiency, productivity, and profitability.
Key Responsibilities:- Lead and manage all aspects of field service operations, ensuring alignment with company goals and customer expectations.
- Develop and implement operational strategies to enhance efficiency, productivity, and profitability.
- Collaborate with senior leadership to set operational goals and monitor progress towards achieving them.
- Drive world-class customer support in a dynamic and diverse customer base for both planned and unplanned service experiences.
- Bachelor's degree in operations management, business administration, engineering, or equivalent experience, plus 12 years of experience in customer service related to the field support of engineered products.
- 8 years of leadership experience, leading remote teams in a matrixed organization.
- MBA or relevant advanced degree.
- Track record of success in a manufacturing or industrial environment.
- Proven leadership skills with the ability to inspire and manage cross-functional teams, including remote employees.
- Strong understanding of operational disciplines including customer service, quality, EHS, finance, process control, and business systems.
- Excellent problem-solving skills with the ability to think strategically and execute effectively.
- Strong financial acumen, with experience in budgeting, forecasting, and financial reporting, metrics creation and management.
- Excellent communication and interpersonal skills, with the ability to work effectively with all levels of the organization.
- Medical, dental, and vision benefits.
- 401(k) retirement plan.
- Flexible spending.
- Paid holidays.
Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
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