Hospitality Team Member
2 weeks ago
Job Summary
The Front Desk Associate at VP Management LLC in Hazard, Kentucky, is responsible for delivering exceptional customer service to all guests, while working closely with our hospitality team to provide a seamless guest experience. This full-time role offers a competitive salary and opportunities for career growth and development.
Responsibilities
- Ensure a warm and welcoming environment for all guests, responding to their needs and concerns in a professional and friendly manner.
- Manage front desk operations, including checking guests in and out, processing payments, and maintaining accurate records.
- Collaborate with colleagues to resolve guest complaints and concerns, demonstrating a commitment to excellence in customer service.
- Stay up-to-date with company policies and procedures, adhering to our values and principles as outlined in our EEOC statement.
- Participate in ongoing training and development to enhance your skills and knowledge, contributing to the success of our team.
Requirements
- High school diploma or equivalent.
- Previous experience in a customer service role within the hospitality/restaurant industry preferred.
- Excellent communication and problem-solving skills.
- Ability to work a flexible schedule, including weekends and holidays.
- Physical ability to stand for long periods and lift up to 25 pounds.
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