Service Optimization Specialist

3 days ago


Phoenix, Arizona, United States A1 Garage Door Service Full time

A1 Garage Door Service is seeking a skilled Service Optimization Specialist to join our team. This is a full-time position with a salary of $62,000 per year.

Responsibilities:
  • Routing and dispatching technicians to locations according to predetermined schedules, customer requests, or immediate needs.
  • Building relationships with technicians to better understand what motivates them.
  • Communicating with technicians and customers throughout the day via telephone, text messaging, and email.
  • Focusing on 1 call resolution whenever possible to provide customers with a 5-star experience.
  • Managing the dispatch board for cancellations and schedule changes.

To succeed in this role, you will need to be highly organized, efficient, and able to work well under pressure. You should also possess excellent communication and interpersonal skills, as well as the ability to multitask and prioritize tasks effectively.

We offer a comprehensive benefits package, including medical, dental, vision, 401K, paid time off, weekly pay, internal promotion opportunities, and company swag. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply.



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