Sales and Customer Service Associate

5 days ago


Folsom, California, United States Carter'sOshKosh Full time

Carter's is a dynamic and inclusive company that values its employees and provides opportunities for growth and development. As a Sales and Customer Service Associate, you will play a key role in delivering exceptional customer experiences and driving sales growth in a busy retail environment.

You will have the opportunity to work with a diverse range of products, including our popular Carters and OshKosh Bgosh brands, and develop strong relationships with customers to understand their needs and preferences.

Our competitive hourly rates range from $16.50 to $18.75 based on experience and location, and we offer a range of benefits, including part-time health benefits, mental health benefits, and a 30% discount on our brands.

Responsibilities:
  • Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits
  • Confidently and proactively resolve issues for customers and balance multiple customers in a busy retail environment
  • Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
  • Execute and expedite point of sale/register transactions
  • Complete floor replenishment and shipment as needed
  • Articulate current promotional events and the brand loyalty program, including credit, to customers
  • Minimize store loss by providing exceptional customer service and maintaining a safe, clean store
Requirements:
  • A positive and solutions-oriented mindset
  • Demonstrated customer service and engagement skills
  • Effective and professional verbal and written communication skills
  • The ability to manage multiple tasks at once
What You'll Love About Working at Carter's:
  • Schedules that fit your life, allowing you to balance work and personal activities
  • Part-time health benefits, mental health benefits, and a 30% discount on our brands
  • The opportunity to learn and build skills and grow as an individual
  • Development programs to help you grow in your current role and beyond


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