Pharmacy Support Specialist
7 days ago
At IQVIA INC (US10), we are seeking a highly skilled Pharmacy Support Call Center Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to patients, pharmacies, and medical professionals utilizing our Opus Health program.
Key Responsibilities:- Provide initial support for customer requests via telephone, email, or other available means of contact to the Support Center
- Assess user issues and provide first-level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues to the appropriate area
- Recognize operational challenges and suggest recommendations to management, as necessary
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish) is a plus
- A competitive hourly rate of $18.00
- A dynamic and supportive work environment
- Opportunities for professional growth and development
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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