Sales Associate

6 hours ago

Riverside, California, United States Marc Jacobs Full time
About the Role

Marc Jacobs International is seeking a Sales Associate to join its Riverside location in Hackensack, New Jersey. As a Sales Associate, you will play a key role in driving sales and service by providing an exceptional client experience, engaging in clienteling, and assisting with the operations of the store.

Responsibilities
  • Consistently achieve or exceed individual and store sales and other commercial KPIs.
  • Ensure the store is always guest-ready, a place where clients feel comfortable, welcomed, and free to be themselves.
  • Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends, and product knowledge.
  • Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business.
  • Demonstrate deep knowledge of Marc Jacobs Universe, inclusive of product, Brand DNA, and pillars.
  • Capture client data by cultivating new and existing client relationships.
  • Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries.
  • Foster a culture of collaboration and open communication with colleagues and management.
  • Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management.
  • Ensure both the sales floor and stockroom are well-organized.
  • Adhere to all company policies and procedures.
Qualifications
  • 1+ years' experience in retail, sales, or industry-adjacent role with a focus on customer service.
  • Experience in generating sales, building, and developing client relations.
  • Demonstrated verbal and written communication skills.
  • Delivers Excellence – demonstrates passion and empathy for clients, anticipates and exceeds client expectations.
  • Cultivate an Entrepreneurial Spirit – embraces change and new opportunities while remaining true to the DNA of Marc Jacobs.
  • Creative & Innovative – promotes curiosity, diversity, and collaboration – is open to disruptive ideas.
  • Excellent organizational, follow-up, and time management skills.
  • Passion for the Marc Jacobs brand and product offering.
  • Computer skills, including operating a POS and navigating Microsoft Office suite.
  • Must have flexibility to work a retail schedule, including evenings, weekends, and holidays.
What We Offer

The rate of pay offered will be dependent upon candidate's relevant skills and experience. If applicable, we offer our employees a comprehensive benefits package, including paid holidays, vacation time, sick and personal time, medical, dental, and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.

About Marc Jacobs

For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its mark as rebellious, unpredictable, and original.

Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.

EEO Statement

Marc Jacobs International was founded on Marc's vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience – all essential to our spirit of innovation and creativity. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you don't meet all of the listed qualifications.

Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state, or local law.

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