Store Management and Development
6 days ago
Store Operations Manager Job Summary
We are seeking an experienced Store Operations Manager to join our team at Food Lion. In this role, you will be responsible for supporting the management and duties of store operations to meet financial and sales goals.
You will build associate and customer relations, promote a strong culture in support of Food Lion Strategy, and maintain solid communications with the management team and all associates in the store.
Main Responsibilities:
- Responsible for hiring, training, and developing associates
- Manage performance through performance management, coaching, appraisal, and disciplinary efforts
- Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision, and Strategy
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
- Ensure proper control of all store funds and company assets
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Observe and ensure compliance with company security, safety, and food safety standards
- Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
Requirements:
- A college degree or equivalent preferred
- Department manager or equivalent experience required
- Strong understanding of store operations and total store merchandising techniques
- Excellent interpersonal, customer service, and communication skills
- Excellent organizational skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances
- Desire and ability to lead and manage associates throughout multiple departments
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
- Must meet minimum age requirements to perform specific job functions
- Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization
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