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Senior Manager Customer Success AI
2 months ago
We are seeking a highly skilled Senior Manager Customer Success AI to lead our AI solutions team. As a key member of our Customer Success organization, you will be responsible for defining and implementing AI tooling and efficiencies in our existing Customer Success systems.
Key Responsibilities- Lead a team of developers and individual contributors in implementing AI solutioning within Customer Success and maintaining/improving upon our existing CS owned systems.
- Collaborate with Oracle cloud infrastructure orgs, Oracle Apps team, & Security teams to ensure all implementations and changes are within compliance.
- Partner with Customer Success leadership to recommend an effective AI infrastructure roadmap to meet the business needs of the internal organizations the CS Operations team supports.
- Work with stakeholders and leadership to build our short- and long-term roadmap for existing/new tooling and AI implementations.
- Manage a team of 6+ employees and sets Goals and Expectations for performance and works with employees to establish specific, measurable goals and commitments.
- Bachelor's degree in computer science or a related Product management field.
- 4+ years of product management experience, leading strategic, multi-functional projects.
- Proven experience in managing and mentoring a team of developers & project managers.
- Experience with Oracle Cloud & AI technologies.
- Keen understanding of AI, Software Development, and Oracle Cloud Infrastructure (OCI) setup/features/functionality.
- Ability to oversee implementing AI solutions & integrations, preferably Cohere & Oracle GenAI solutions with skills in LLM and RAG integrations.
Oracle is a global company with operations in dozens of countries around the world and our teams, including the team this position is part of, are comprised of individuals located in various jurisdictions. As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.
