Guest Service Liaison

6 days ago


Saint George, Utah, United States Travel + Leisure Full time
Job Description
This role involves coordinating and maintaining the hotel's day-to-day guest room inventory. You will act as a liaison between Guest Services, Housekeeping, Engineering, and Reservations departments regarding the status and distribution of all guest rooms. Key responsibilities include organizing room moves, controlling maximum occupancy days, supervising upgrades, maintaining high-quality standards when interacting with internal and external customers, and adhering to safety protocols as dictated by company policy and OSHA regulations.

A successful candidate will be responsible for ensuring that special reservations and accommodations are handled properly, blocking group rooms, daily rooms, addressing special requests, and VIP rooms. Additionally, they will maintain a room pool from which rooms may be pulled for early arrivals and special requests, coordinate the status of rooms with Housekeeping and Engineering, communicate priority arrivals with relevant teams, and possess thorough knowledge of all resort room types and facilities.

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