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Automotive Customer Service Specialist

2 months ago

Richmond Heights, Virginia, United States Ourisman Toyota of Richmond Full time
Position Overview

Ourisman Automotive is on the lookout for a dedicated Customer Service Specialist to enhance our Team.

At Ourisman Toyota of Richmond, we pride ourselves on a bustling, family-friendly Service Department.

We are in search of a knowledgeable Customer Service Specialist to join our ranks.

Are you enthusiastic about assisting others? Do you approach challenges with a fresh perspective?

Do you aim to achieve excellence in your work rather than simply following traditional methods?

Is providing exceptional hospitality a fundamental aspect of your service philosophy?

If this resonates with you, consider becoming a part of the Ourisman family.

About Ourisman Automotive

Founded in 1921 by Benjamin Ourisman, our journey began with a Chevrolet dealership in Washington. During World War II, Ourisman Chevrolet emerged as the largest auto dealer in the United States. Today, Ourisman Automotive Group has expanded to over 17 locations, proudly operated by the fourth generation of the Ourisman family. Mr. Ourisman's legacy emphasizes that "Every customer must be completely satisfied, every time. We strive for their return and will do whatever it takes to achieve that goal."

What We Provide
  • Expected earnings ranging from $50,000 to $100,000
  • Competitive salary structure
  • Opportunities for professional advancement
  • Structured mentorship initiatives
  • Comprehensive training programs
  • Health benefits including Medical, Dental, and Vision
  • Life and Disability insurance
  • 401(k) retirement plan
  • Paid time off
  • Discounts on various products and services
Key Responsibilities
  • Ensure a seamless and enjoyable service experience for our clients
  • Manage the flow of the Drive Lane efficiently
  • Deliver exceptional concierge support for all customer inquiries, whether via phone, text, email, or in-person
  • Act as the intermediary between our clients and our technicians
  • Take personal responsibility for the customer's experience, treating them as you would a family member
  • Guarantee that every client receives fair and friendly service, always striving to assist them in finding the best solutions
Required Qualifications
  • Friendly demeanor
  • Strong organizational skills
  • Team-oriented mindset
  • Excellent communication abilities
  • Effective time management skills
  • Proficient with technology
  • Professional and well-groomed appearance
  • Clean driving record
  • Willingness to undergo a pre-employment background check