Airport Check-in and Ticketing Specialist

5 days ago


Chicago, Illinois, United States Envoy Air Full time

About the Role: Envoy Air is seeking a dedicated Airport Check-in and Ticketing Specialist to join our team at Chicago O'Hare International Airport. As an Airport Check-in and Ticketing Specialist, you will be responsible for ensuring a smooth and efficient check-in process for passengers.

You will use reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate fees. Additionally, you will inform passengers about their trips and belongings, collaborate with internal teams, and listen to passenger issues in a timely and friendly manner.

Responsibilities:

  • Create a positive start to a passenger's trip by being the first to greet them and provide a seamless check-in and ticketing experience.
  • Use reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate fees.
  • Inform passengers about their trips and belongings, collaborate with internal teams, and listen to passenger issues in a timely and friendly manner.

Requirements: To succeed in this role, you must be 18 years old, have a high school diploma or equivalent, possess a valid driver's license, and be able to work rotating shifts. You should also be flexible, customer-focused, detail-oriented, and interested in the airline industry. Proficiency in computers and ability to learn new programs are essential. Fluency in English is required.



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