IT Support Specialist

4 weeks ago


La Canada Flintridge, United States Stamford Talent Full time
Job Summary

We are seeking a highly skilled and experienced IT Support Engineer to join our dynamic team at Stamford Talent. This is an exciting opportunity to work in a fast-paced environment where you can make a significant impact and contribute to the growth and success of our company.

As a key member of our IT team, you will be responsible for providing top-notch support to our staff, ensuring timely resolution of IT issues, and maintaining/ upgrading our IT systems. Your expertise in Windows Server, Active Directory, and Powershell scripting will be invaluable in driving innovation and efficiency across our operations.

Key ResponsibilitiesIT Operations and Support
  • Provide Tier 2 support for all staff, ensuring timely resolution of IT issues.
  • Manage and maintain Windows Server, security protocols, networks (LAN/WAN), ISPs, mobile phones, and cloud-based phone systems.
  • Design, implement, and manage a multi-site Active Directory environment.
  • Design, implement, and manage Group Policies.
  • Use Powershell scripting (or similar) to automate and solve complex technical issues escalated from Tier 1 support.
  • Travel as needed to assist with remote office installations and relocations.
  • Collaborate with cross-functional teams for seamless project execution.
IT Infrastructure Management
  • Maintain and optimize IT infrastructure, adhering to industry best practices.
  • Manage IT assets using tools like Tanium or similar asset management systems, ensuring proper hardware and software tracking.
  • Virtualize servers using VMware and troubleshoot VM-related issues.
Cross-Functional Collaboration & Versatility
  • Work closely with the Network, Security, and Systems teams to ensure seamless integration and performance of the IT infrastructure.
  • Balance responsibilities by wearing multiple hats, supporting various functions and initiatives across the company as needed.
  • Foster a proactive approach to collaborating across departments, anticipating the needs of different teams and contributing to the overall efficiency of operations.
  • Provide technical support and solutions that align with the strategic goals of each department, ensuring consistency and reliability in IT operations.
Qualifications
  • Minimum of 7 years of experience in IT Operations.
  • Strong experience with Windows Server and Active Directory.
  • Proficiency in Powershell scripting (required).
  • Experience with asset management tools, such as Tanium or similar.
  • VMware experience, including server virtualization and troubleshooting.
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
  • Strong project management skills and ability to prioritize tasks.
  • Excellent understanding of IT infrastructure and operations best practices.
Preferred Skills
  • Relevant IT certifications (e.g., CompTIA, Cisco, Microsoft).
  • Experience with cloud computing platforms and services.
  • Knowledge of cybersecurity principles and practices.

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