IT Support Specialist
4 weeks ago
We are seeking a highly skilled and experienced IT Support Engineer to join our dynamic team at Stamford Talent. This is an exciting opportunity to work in a fast-paced environment where you can make a significant impact and contribute to the growth and success of our company.
As a key member of our IT team, you will be responsible for providing top-notch support to our staff, ensuring timely resolution of IT issues, and maintaining/ upgrading our IT systems. Your expertise in Windows Server, Active Directory, and Powershell scripting will be invaluable in driving innovation and efficiency across our operations.
Key ResponsibilitiesIT Operations and Support- Provide Tier 2 support for all staff, ensuring timely resolution of IT issues.
- Manage and maintain Windows Server, security protocols, networks (LAN/WAN), ISPs, mobile phones, and cloud-based phone systems.
- Design, implement, and manage a multi-site Active Directory environment.
- Design, implement, and manage Group Policies.
- Use Powershell scripting (or similar) to automate and solve complex technical issues escalated from Tier 1 support.
- Travel as needed to assist with remote office installations and relocations.
- Collaborate with cross-functional teams for seamless project execution.
- Maintain and optimize IT infrastructure, adhering to industry best practices.
- Manage IT assets using tools like Tanium or similar asset management systems, ensuring proper hardware and software tracking.
- Virtualize servers using VMware and troubleshoot VM-related issues.
- Work closely with the Network, Security, and Systems teams to ensure seamless integration and performance of the IT infrastructure.
- Balance responsibilities by wearing multiple hats, supporting various functions and initiatives across the company as needed.
- Foster a proactive approach to collaborating across departments, anticipating the needs of different teams and contributing to the overall efficiency of operations.
- Provide technical support and solutions that align with the strategic goals of each department, ensuring consistency and reliability in IT operations.
- Minimum of 7 years of experience in IT Operations.
- Strong experience with Windows Server and Active Directory.
- Proficiency in Powershell scripting (required).
- Experience with asset management tools, such as Tanium or similar.
- VMware experience, including server virtualization and troubleshooting.
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
- Strong project management skills and ability to prioritize tasks.
- Excellent understanding of IT infrastructure and operations best practices.
- Relevant IT certifications (e.g., CompTIA, Cisco, Microsoft).
- Experience with cloud computing platforms and services.
- Knowledge of cybersecurity principles and practices.
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