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Full Time Cashier Store Associate

2 months ago

Columbia, Missouri, United States Westlake Hardware Full time
About Westlake Ace Hardware

A leading hardware retailer in the United States, Westlake Ace Hardware operates over 150 neighborhood stores across the country. With a rich history spanning over a century, the company is committed to delivering exceptional customer service and providing a wide range of products to meet the needs of its customers.

Job Summary

The Cashier is a key member of the sales team, responsible for providing a seamless shopping experience for customers. This role involves operating a cash register, processing transactions, and maintaining a clean and organized store environment.

Essential Duties and Responsibilities
  • Customer Service
    • Project a positive and friendly demeanor to provide excellent customer service.
    • Greet customers entering and throughout the store, thanking them by name when possible.
    • Clear customer checkout lines quickly and efficiently.
    • Answer and monitor all calls and pages promptly and effectively.
    • Communicate any problems or issues that require management assistance.
    • Build product knowledge and assist customers with store layout and product location.
  • Register Operations
    • Follow all cash register transaction procedures.
    • Responsible for balancing the register drawer.
    • Adhere to any store programs or promotions that require implementation at the cash registers.
    • Participate in store and sales team meetings.
  • Front End Appearance and Upkeep
    • Keep the front end, including checkout areas and entrance doors, neat and clean at all times.
    • Assist with keeping impulse counters stocked and faced, rotating fresh merchandise as seasons change.
    • Ensure fresh ads are stocked in shopping carts at all times.
    • Ensure forms and supplies are stocked at all times.
    • Assist with decorating the front end according to the store program.
    • Call for cart pickups when necessary.
    • Inform management when merchandise returns need to be put away.
  • Core Values
    • Exhibit and incorporate the company's Core Values into daily decisions and interactions with others:
      • Service - Amaze customers, associates, and communities by delivering on the company's helpful promise.
      • Passion - Show love for the work, customers, and associates.
      • Respect - Appreciate a diverse and inclusive workplace that makes the company stronger and better.
      • Integrity - Commit to moral and ethical behavior.
      • Teamwork - Achieve extraordinary things together.
      • Excellence - Approach work with a disciplined mindset to achieve outstanding results through continuous improvement.
  • Minimum Skills, Requirements, and Qualifications
    • High School or GED equivalent.
    • Cashier experience preferred.
    • Customer service experience preferred.
    • Standing, walking, lifting (up to 25lbs), and climbing.