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Insurance Customer Service Representative

1 month ago

Whitehouse, Ohio, United States Jennifer Roberts - State Farm Agent Full time

As a key member of our team, you will play a vital role in delivering exceptional customer experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of our community members.

Responsibilities:
  • Establish strong customer relationships and follow up as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Utilize excellent communication skills to efficiently meet customer needs while promoting business development.
Qualifications:
  • Dedicated to customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.
Benefits:
  • Hourly pay plus commission/bonus.
  • Growth potential/Opportunity for advancement within my office.
  • Paid time off (vacation and personal/sick days).
  • Valuable career-building experience.

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are located in Whitehouse, OH and help customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning.