Technical Support Specialist

1 day ago


Hudson, Ohio, United States Perun HR Full time
Job Description:

The Technical Support Specialist will provide technical support to customers via phone, email, and chat. This role requires excellent problem-solving skills, attention to detail, and the ability to work independently.

About the Job:
  • Job Summary: The Technical Support Specialist will be responsible for troubleshooting and resolving technical issues related to company products and services.
  • Key Responsibilities:
    • Provide technical support to customers via phone, email, and chat.
    • Troubleshoot and resolve technical issues related to company products and services.
    • Document and escalate complex technical issues to senior technicians.
    • Stay up-to-date with new technologies and product releases.
Requirements:
  • Education: High School Diploma or equivalent required.
  • Experience: At least 1 year of technical support experience.
  • Skills:
    • Excellent problem-solving and analytical skills.
    • Ability to work in a fast-paced environment.
    • Strong communication and interpersonal skills.
    • Proficiency in technical software and tools.

The estimated salary for this role is $40,000 - $50,000 per annum, based on experience. Our benefits package includes health insurance, paid time off, and opportunities for career growth and development.



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