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Optical Operations Manager

2 months ago

Waterbury, Connecticut, United States America's Best Full time

Job Summary

We are seeking a highly skilled and experienced Optical Operations Manager to join our team at America's Best. As a key member of our management team, you will be responsible for overseeing the daily operations of our stores, including personnel management and inventory control.

Key Responsibilities

  • Drive Sales and Profit Growth
    • Monitor and achieve sales and profit goals according to National Vision standards.
    • Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
  • Lead and Develop Team Members
    • Convey a commitment to providing outstanding customer service and ensure all associates do the same.
    • Supervise and motivate Opticians and CL Sales associates, and ensure the timely completion of day-to-day functions.
    • Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff.
  • Manage Store Operations
    • Ensure quality standards are met.
    • Ensure effective merchandising and execution of marketing, pricing promotions, and initiatives according to Brand and Company standards.
  • Business Acumen
    • Analyze and create financial reports.
    • Demonstrate ability to analyze and solve problems of varied scope.

Requirements

  • Maintain Optical license as required by the state.
  • Optical sales experience, with supervising experience preferred.
  • Proven ability to lead, coach, and build associate relationships.
  • Sound understanding of store operations and standards for success.
  • Strong communication skills (both oral and written) for effective management of teams.
  • Exceptional customer service skills.
  • Strong organizational skills for planning work and continuously monitoring progress towards goals.
  • ABO and NCLE Certified.