Customer Service Ambassador

3 weeks ago


Coachella, California, United States Planet Fitness - PF Baseline Fitness Full time
Job Description

At Planet Fitness - PF Baseline Fitness, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.

Key Responsibilities:
  • Greeting and Assistance: Greet members, prospective members, and guests in a friendly and welcoming manner, providing exceptional customer service.
  • Front Desk Activities: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-ups, and providing tours.
  • Account Updates: Facilitate needed updates to members' accounts in a timely and professional manner.
  • Member Support: Respond to member questions and concerns, escalating issues to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements:
  • Customer Service Background: Customer service background preferred.
  • Basic Computer Proficiency: Basic computer proficiency required.
  • Passion for Fitness: A passion for fitness and health is essential.
  • Positive Attitude: Upbeat and positive attitude required.
  • Punctuality and Reliability: Punctuality and reliability are must-haves.
  • Exceptional Customer Service Skills: Exceptional customer service skills, including the ability to interact in a positive and professional way with members and co-workers.
  • Strong Listening Skills: Strong listening skills with the ability to empathize and problem-solve.
  • Diplomacy: Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • Education: High School diploma/GED equivalent required.
  • Age: Must be 18 years of age or older.
Physical Demands:
  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Lifting: Must be able to occasionally lift up to 50 lbs.
  • Toxic Chemicals: Will occasionally encounter toxic chemicals during shift.
Benefits:
  • Employee Recognition Program: Employee recognition program in place.
  • Advancement Opportunities: Advancement opportunities available.


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