Big Data Support Specialist

3 weeks ago


Augusta, Maine, United States Oracle Full time

About the Role

This is a challenging position that involves delivering post-sales support and solutions to Oracle customers while serving as an advocate for their needs. As a member of the Support organization, your focus will be on resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.

Key Responsibilities

  • To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model.
  • Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards.
  • Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.).
  • Contributing to Knowledge Management content creation and maintenance.
  • Working with development on product improvement programs (testing, SRP, BETA programs etc) as required.

Requirements

This position requires a bachelor's degree in computer science, engineering or a related technical field and at least 5+ years of proven professional and technical experience in Big Data Appliance (BDA), Oracle Cloud Infrastructure (OCI), Linux OS and within areas like Cloudera distribution for Hadoop (CDH), HDFS, YARN, Spark, Hive, Sqoop, Oozie etc.

Benefits

We offer a comprehensive benefits package which includes medical, dental, and vision insurance, short term disability and long term disability, life insurance and AD&D, supplemental life insurance (Employee/Spouse/Child), healthcare and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, paid time off, 11 paid holidays, paid sick leave, paid parental leave, adoption assistance, employee stock purchase plan, financial planning and group legal, voluntary benefits including auto, homeowner and pet insurance.



  • Augusta, Maine, United States Highmark Health Full time

    About the RoleHighmark Health is seeking a skilled Cloud Big Data Specialist to join our team. In this role, you will design, build, and maintain well-engineered data solutions in various environments, including traditional data warehouses, big data solutions, and cloud-oriented platforms. The ideal candidate will have 5 years of experience in data platform...


  • Augusta, Maine, United States Oracle Full time

    About the RoleWe are seeking a skilled Big Data Support Engineer to join our team. As a member of our Support organization, your focus will be on delivering post-sales support and solutions to our customers while serving as an advocate for their needs.ResponsibilitiesManage and resolve Service Requests logged by customers on Oracle products and contribute to...


  • Augusta, Maine, United States Oracle Full time

    OverviewAs a Senior Big Data Support Engineer at Oracle, you will be responsible for delivering post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.Key ResponsibilitiesResolving complex issues for BDA customers, including troubleshooting Cloudera Hadoop, Big Data SQL, BDA upgrades/patches, and...


  • Augusta, Maine, United States Oracle Full time

    Job ResponsibilitiesThis Senior Big Data Support Engineer role involves managing and resolving Service Requests logged by customers on Oracle products, contributing to proactive support activities according to product support strategy and model. The responsibilities include owning and resolving problems, managing customer expectations, working towards...


  • Augusta, Maine, United States Highmark Health Full time

    **About the Role**We are seeking an experienced Big Data Solutions Architect to join our team at Highmark Health. As a key member of our data engineering team, you will be responsible for designing and implementing high-performance cloud and big data systems that support operational and analytic applications.The ideal candidate will have 5+ years of...


  • Augusta, Maine, United States Oracle Full time

    About the Job: We are seeking a highly skilled and experienced Senior Big Data Support Engineer to join our team at Oracle. As a member of our Support organization, your focus will be on delivering post-sales support and solutions to our customer base while serving as an advocate for customer needs.\Responsibilities:\\Manage and resolve Service Requests...


  • Augusta, Maine, United States Highmark Health Full time

    Job Description:As a Senior Big Data Engineer at Highmark Health, you'll have the opportunity to make a meaningful impact on our organization's success. We're looking for an experienced professional who can lead technical engagements to scope, deliver, and support core operational systems focusing on delivering a Person-360 ecosystem. This role requires...


  • Augusta, Maine, United States Highmark Health Full time

    About the PositionHighmark Health is a leading health insurance company seeking an experienced Cloud Big Data Architect to join our team. As a key member of our engineering team, you will design and implement data solutions that drive business growth and improve patient outcomes.Job OverviewThis Sr Engineering role on the team will help lead us towards the...


  • Augusta, Maine, United States Highmark Health Full time

    About the RoleWe are seeking a highly skilled Sr Big Data Engineer to join our team at Highmark Health. This role will focus on delivering a Person-360 ecosystem and improving individuals' experiences and business outcomes through the design, build, and maintenance of well-engineered data solutions.ResponsibilitiesPartner with other business, platform,...


  • Augusta, Maine, United States Highmark Health Full time

    About the RoleWe are looking for a highly skilled Sr. Big Data Engineer to join our team. The successful candidate will be responsible for designing, implementing, and maintaining large-scale data systems that support our business operations.The ideal candidate will have a strong background in data engineering, with expertise in cloud-based platforms, big...


  • Augusta, Maine, United States Highmark Health Full time

    Job SummaryWe are seeking an experienced Senior Big Data Engineer to lead our team in delivering innovative data solutions. The ideal candidate will have a strong background in data engineering, cloud technologies, and experience with big data platforms.This role involves designing, building, and maintaining well-engineered data solutions in various...

  • Big Data Architect

    4 weeks ago


    Augusta, Maine, United States Highmark Health Full time

    Job OverviewWe are seeking a talented Senior Big Data Engineer to join our team at Highmark Health. As a key member of our data engineering team, you will play a critical role in designing, building, and maintaining scalable and extensible data solutions.


  • Augusta, Maine, United States Highmark Health Full time

    Job OverviewThis Senior Big Data Engineer role at Highmark Health is focused on delivering remarkable health experiences through advanced 360 person-centered approaches. As a key member of the team, you will collaborate with stakeholders to design and implement modern data platforms, improving individuals' experiences and business outcomes.Key...


  • Augusta, Maine, United States Highmark Health Full time

    Transforming Healthcare with Data ExpertiseAt Highmark Health, we're committed to delivering remarkable health experiences by leveraging advanced data technologies. This Senior Big Data Engineer role plays a critical part in driving our digital and data transformation, focusing on modernizing our Master Data Management (MDM) platforms and processes.Key...


  • Augusta, Maine, United States Highmark Health Full time

    About the TeamOur team at Highmark Health is dedicated to delivering exceptional healthcare experiences. We're seeking a highly skilled Data Architect to help us achieve our mission. As a key member of our team, you will design, build, and maintain well-engineered data solutions, collaborating with other business, platform, technology, and analytic...

  • Big Data Engineer

    4 weeks ago


    Augusta, Maine, United States Oracle Full time

    About the RoleThis position requires a strong understanding of computer science, Engineering or related technical fields, as well as excellent verbal and written skills in English. The ideal candidate will have 5+ years of proven professional and technical experience in Big Data Appliance (BDA), Oracle Cloud Infrastructure (OCI), Linux OS, and areas like...


  • Augusta, Maine, United States Oracle Full time

    About the RoleThis is a challenging opportunity to work as a Senior Big Data Support Engineer at Oracle. The position requires strong technical expertise in Big Data Appliance (BDA), Oracle Cloud Infrastructure (OCI), and Linux OS.ResponsibilitiesTo manage and resolve Service Requests logged by customers on Oracle products and contribute to proactive support...

  • Senior Cloud Engineer

    3 weeks ago


    Augusta, Maine, United States Oracle Full time

    Job SummaryThe Senior Big Data Support Engineer will work closely with the Support organization to deliver post-sales support and solutions to Oracle customers. The successful candidate will have excellent verbal and written skills in English and at least 5+ years of proven professional and technical experience in Big Data Appliance (BDA), Oracle Cloud...

  • Big Data Engineer

    3 weeks ago


    Augusta, Maine, United States Oracle Full time

    About the Role: As a member of our support organization, you will be responsible for delivering exceptional post-sales support and solutions to our customers worldwide. With a focus on Big Data Appliance (BDA) and Oracle Cloud Infrastructure (OCI), you will work closely with internal teams to resolve complex technical issues related to these technologies.The...

  • Technical Expert

    3 weeks ago


    Augusta, Maine, United States Oracle Full time

    About the Company: Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We value diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse...