Automotive Service Representative
2 weeks ago
We are seeking a skilled Service Advisor to join our team at AAA Northern California, Nevada & Utah. As a Service Advisor, you will play a critical role in delivering exceptional service to our members by facilitating the workflow of technicians and ensuring that vehicles are diagnosed and repaired properly.
Key Responsibilities:
- Interact with members to determine their perceived auto repair needs and meet their expectations of great customer service.
- Accurately document repairs, diagnostic, and maintenance work into our shop management system.
- Source and estimate all needed parts for repairs to customer vehicles.
- Suggest repairs for safety and improved performance, and help prioritize for customers based on importance.
- Perform minimal record keeping and other administrative functions required to support the business.
Requirements:
- Effective verbal and written communication skills in English.
- Strong math and computer skills with experience using software applications, including word processing, spreadsheets, browsers, and email.
- Strong member service focus.
- Automotive/mechanical background.
- Knowledge of equipment/tool operation and diagnostic/repair procedures.
Preferred Qualifications:
- Automotive Service Excellence certification.
What We Offer:
We expect most employees to earn between $2,300 - $33,000 annually in incentives, contingent on performance.
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