Automotive Service Representative

2 weeks ago


Henderson NV, United States AAA Northern California, Nevada & Utah Full time
Service Advisor Job Description

We are seeking a skilled Service Advisor to join our team at AAA Northern California, Nevada & Utah. As a Service Advisor, you will play a critical role in delivering exceptional service to our members by facilitating the workflow of technicians and ensuring that vehicles are diagnosed and repaired properly.

Key Responsibilities:

  • Interact with members to determine their perceived auto repair needs and meet their expectations of great customer service.
  • Accurately document repairs, diagnostic, and maintenance work into our shop management system.
  • Source and estimate all needed parts for repairs to customer vehicles.
  • Suggest repairs for safety and improved performance, and help prioritize for customers based on importance.
  • Perform minimal record keeping and other administrative functions required to support the business.

Requirements:

  • Effective verbal and written communication skills in English.
  • Strong math and computer skills with experience using software applications, including word processing, spreadsheets, browsers, and email.
  • Strong member service focus.
  • Automotive/mechanical background.
  • Knowledge of equipment/tool operation and diagnostic/repair procedures.

Preferred Qualifications:

  • Automotive Service Excellence certification.

What We Offer:

We expect most employees to earn between $2,300 - $33,000 annually in incentives, contingent on performance.



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