Field Engineer

3 weeks ago

Detroit, Michigan, United States GE Healthcare Full time
Job Title: Field Engineer

Job Summary:

The Field Engineer I performs on-time and accurate preventative maintenance in one or more modalities of equipment. The role requires adherence to Field Modification Instructions and/or Instrument Service Information bulletins. As a Field Engineer, you will work with experienced colleagues to learn troubleshooting, repair, and equipment installation techniques. Your primary goal is to drive customer satisfaction through Service Excellence.



Key Responsibilities:
  1. Learn to complete on-time and accurate preventative maintenance, FMIs, and/or ISIs.
  2. Assist more experienced field engineers with equipment installation.
  3. Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
  4. Effectively communicate and partner with teammates and colleagues to ensure successful project outcomes.
  5. Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  6. Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
  7. Maintain customer service logs and internal service records in a timely manner, order repair parts, and manage cycle times.
  8. Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
  9. Engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
  10. Foster strong relationships with customers to build trust and drive long-term success.
  11. Stay up-to-date with competitor information and market trends to remain competitive in the industry.
  12. Develop skills to answer service calls independently without assistance within one year of employment.
  13. Meet Health and Human Services, Environment Health and Safety, and/or all other applicable regulatory requirements.
  14. Complete all planned Quality, EHS & Compliance activities.


Qualifications:

The successful applicant must have an Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; or equivalent military education; or participation in the formal GEHC Biomed/FE Services Internship or Military Externship program; or a High School Diploma/GED and 4 or more years of experience servicing electronic equipment.

Experience with Web applications as well as Microsoft suite of products is also required. The candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squats, kneel/crawl, sit, and stand for long periods of time. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision, and depth perception. A valid Driver's License is also required.

Additional Requirements:

The candidate must be willing to be available "after hours" or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.



GEHC Quality-Specific Goals:

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

Meet Health and Human Services, Environment Health and Safety, and/or all other applicable regulatory requirements.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer ( .

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S.

employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.


Relocation Assistance Provided: No

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