Lead Teller/Branch Supervisor

2 weeks ago

Sweetwater, Texas, United States First Financial Bancorp Full time

Join Our Team

At First Financial Bancorp, we are constantly seeking talented individuals to enhance our dynamic organization. As a member of our family, you will receive support for your professional growth and enjoy a stimulating work environment where you are recognized, appreciated, and empowered daily. We aim to be the premier destination for top talent in the industry, fostering a diverse and collaborative workplace that embraces innovation and transformation. Together, we are one team dedicated to achieving our goals.

Position Overview:

Location: Sweetwater, Texas, United States

KEY RESPONSIBILITIES:

  • Efficiently processes financial transactions with precision.
  • Adheres strictly to all banking policies and procedures.
  • Prioritizes customer needs and delivers exceptional service.
  • Maintains professional communication with clients and team members.
  • Possesses comprehensive knowledge of banking products and services, along with company protocols.
  • Offers support and guidance to teller staff as directed by the Teller Manager, including transaction approvals, resolving customer service issues, coordinating workflow, and training new or less experienced tellers.
  • Engages in job-specific training and various bank training programs, such as customer service, while complying with BSA, AML, and all bank policies and procedures as required. Additional duties may be assigned.
  • Actively participates in the Customer Service First initiative and upholds the organization's values while following established policies and procedures.
  • Periodic travel for training may be necessary.
  • Weekend and holiday hours may be required based on branch operational hours.
MINIMUM REQUIREMENTS:
  • High school diploma or GED with a proactive team-oriented attitude.
  • A minimum of 3 years of prior teller experience in the financial services sector.
  • Ability to maintain a high level of confidentiality is essential.
  • Proficient in computer applications and familiar with Microsoft programs, along with excellent written and verbal communication skills.
  • Comfortable working in a fast-paced environment with frequent interruptions and minimal supervision.
  • Position may involve mental and physical demands, including standing for extended periods and lifting or moving heavy currency or coin bags weighing up to 60 pounds.
  • Must be available to work flexible hours and/or extended hours as needed.
  • Periodic travel for training may be necessary.
  • Weekend and holiday hours may be required based on branch operational hours.
PREFERRED QUALIFICATIONS:
  • Bilingual proficiency in English and Spanish.
The above statements reflect the general responsibilities considered necessary to perform the primary functions of the identified role and should not be interpreted as a detailed description of all work requirements inherent to the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay or the pay of another employee or applicant. However, employees with access to compensation information as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals without access to such information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal obligation to provide information. 41 CFR c)

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