Customer Service Team Lead

2 weeks ago


Greenville, Illinois, United States Buchheit Inc Full time
Job Summary

We are seeking an experienced Customer Service Team Lead to join our team at Buchheit Inc. The ideal candidate will possess a strong background in customer service and supervision, with the ability to lead and motivate a team to deliver exceptional customer experiences.

Key Responsibilities
  • Implement customer service policies and procedures, communicating standards to team members.
  • Direct daily operations of the customer service team in the absence of the Customer Service Manager.
  • Plan, prioritize, and delegate work tasks to ensure department functioning.
  • Evaluate and manage staff performance, identifying training needs and addressing them.
  • Coordinate customer service projects and initiatives, ensuring budget requirements are met.
Requirements & Qualifications
  • Prior customer service and supervisory experience is essential.
  • Strong knowledge of customer service principles and practices is required.
  • Ability to multi-task, coordinate, analyze, observe, make decisions, and meet deadlines is crucial.
  • Excellent communication and interpersonal skills are necessary for success in this role.
Compensation Package

The estimated annual salary for this position is $65,000 - $80,000, depending on location and experience. Benefits include competitive pay, opportunities for professional growth, and a dynamic work environment.



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