Customer Service Team Leader Position
7 days ago
We are seeking an experienced Customer Service Team Leader to join our team at Buchheit Inc. As a key member of our customer service team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.
Job Description:- Assist in implementing customer service policies and procedures to ensure high-quality service delivery.
- Lead the daily operations of the customer service team in the absence of the Customer Service Manager.
- Plan, prioritize, and delegate work tasks to ensure efficient functioning of the department.
- Develop and implement strategies to improve quality of service, productivity, and profitability.
- Coordinate with company management to support and implement growth strategies.
- Manage customer service projects and initiatives.
- Evaluate and performance manage staff members.
- Identify and address staff training and coaching needs.
- Maintain accurate records and reports as required.
- Perform other duties as assigned by the Customer Service Manager.
- Prior customer service and supervisory experience.
- Strong knowledge of customer service principles and practices.
- Excellent work ethic and interpersonal skills.
- Basic computer skills and product knowledge.
- Ability to work a flexible schedule.
$45,000 - $55,000 per annum, depending on experience.
Location:Buchheit Inc.
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