Guest Care Representative

1 month ago

Annapolis, Maryland, United States Monro, Inc. Full time
About the Role

The Guest Care Specialist role is a full-time or part-time position that requires strong communication and problem-solving skills. As a key holder for the store, you will serve as the manager on duty (MOD) in the absence of the Store Manager or when demand requires it.

Key Responsibilities
  • Provide a superior Guest Care experience by engaging guests, scheduling appointments, and presenting needed services following the Monro selling process.
  • First point of contact for guests on the phone and in the store, responsible for building trust, understanding needs, and communicating processes and timelines.
  • Assist in various aspects of guest care, work order completion, and register assistance, as well as facility maintenance and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Work with the management team to react to guest service issues, guest complaints, and/or business opportunities.
  • Understand and effectively communicate all products and services Monro offers to guests.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Requirements
  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
  • Strong problem-solving skills.
  • Ability to work, Days, Evenings, Weekends, Holidays.
Work Environment & Physical Requirements

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust.

What We Offer

At Monro, Inc., we are committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills, and open opportunities. Our teammates receive on-the-job training, company-sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

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