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Residential Aide

2 months ago

Kew Gardens Hills, New York, United States Goddard Riverside Full time
Job Title: Per Diem Bilingual Residential Aide

Goddard Riverside is seeking a Per Diem Bilingual Residential Aide to join our team. As a Residential Aide, you will play a vital role in supporting families in daily living skills as they resettle in NYC.

Job Summary:

The Residential Aide will assist families in daily living skills, ensure compliance with health, fire, and safety codes, and establish and cultivate professional and positive relationships with families. The ideal candidate will be bilingual in English and Spanish, have experience in a shelter or residential setting, and possess excellent communication skills.

Responsibilities:
  • Complete regular and routine resident and facility checks to ensure resident safety and facility management awareness of potential hazards.
  • Ensure compliance with all health, fire, and safety codes, and timely handling of all violations.
  • Assist in the monitoring and development of resident's daily independent living skills.
  • Establish and cultivate professional and positive relationships with families.
  • Utilize evidence-based practice models, including person-centered planning, motivational interviewing, trauma-informed care, culturally sensitive, and strengths-based approaches.
  • Escort clients via public transportation to appointments as needed.
  • Co-facilitate and participate in social-emotional driven learning groups and activities for families.
  • Perform and confirm all daily room and bed inspections.
  • Manage operations desk, ensuring documentation of client whereabouts and answering phones when necessary.
  • Work collaboratively with building staff to assist tenants and ensure tenant safety.
  • Document incidents onsite in CARES and send to Goddard Incident Report Committee.
  • Report any concerns on quality service deliverables to management in a timely manner.
  • Monitor common areas to ensure proper usage.
  • Conduct intakes during evenings, overnights, and weekends as needed.
  • Document in CARES intake system and ensure all clients are admitted in a timely fashion.
  • Provide daily food service and ensure food delivery is stored immediately.
  • Help maintain the cleanliness of the building and monitor common areas.
  • Participate in staff meetings where resident issues, operations, policies, procedures, and program outcomes are discussed.
Requirements:
  • High School Diploma or GED required, Associate's degree preferred.
  • Experience in shelter or residential setting.
  • Bilingual in English, Spanish, French, or Creole (written and spoken) required.
  • Food Protection Certificate will be required during first few weeks of hire.
  • Driver's License preferred.
Skills and Abilities:
  • Cultural awareness and understanding of client-centered care.
  • Passion for working with individuals and families who are in transitional housing.
  • Excellent communication skills, utilizing de-escalation techniques.
  • Ability to maintain accurate records, prepare and submit all required paperwork in a timely and accurate manner.
  • Knowledge of DHS requirements and protocols.
  • Ability to deal with sensitive issues with diplomacy and discretion.
  • Must be able to multitask with strong organizational skills.
  • Detail-oriented and systems-savvy.
  • Compassionate and personable.
  • Team-oriented.
Computer Skills:
  • Proficient in Microsoft Office programs, including Outlook, OneDrive, Excel, etc.
  • Able to use or learn multiple databases, including CARES.
Work Environment:

The Residence is in a Hotel Setting, with a designated kitchen area to serve food. Occasional visits to client rooms, escorting residents to appointments as needed, and outdoor work required.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law.