Field Manager and Operations Coordinator

6 days ago


Ardmore Park, Pennsylvania, United States Home Clean Heroes of Mainline-Philadelphia Full time
About UsHome Clean Heroes of Mainline-Philadelphia is an established residential cleaning company dedicated to providing a safe and reliable work environment for all employees. We are seeking a highly organized Field Manager/Supervisor to manage the day-to-day operations of our fast-growing team in Philadelphia.

This role is responsible for providing top-notch cleaning services and positive customer experiences for each valued client in the area. As an experienced service professional, you will support all Home Clean Heroes teams through coaching, work guidance, and problem-solving. You will be an active part of a cleaning team but will split time as directed by the Owner to accomplish tasks listed below.

The position reports to the owner and operates out of our local office. This is a full-time hourly position with an estimated salary range of $45,000-$60,000 based on experience.

Key Responsibilities:
  • Conduct in-home estimates for prospective clients to establish solid relationships and maximize close rates.
  • Provide excellent customer service to existing and new customers.
  • Manage customer work orders, invoicing, and payment processing via business management software.
  • Hire and manage cleaning specialists, office staff, service schedules, and vehicle routing for the business.
  • Perform quality assurance inspections and provide coaching and training to other team members.

Requirements
  • Excellent customer service and communication skills.
  • Computer savvy with strong software user skills.
  • Positive attitude and strong leadership skills.
  • Highly organized with strong attention to detail.
  • Experience coordinating and managing teams of employees and office staff.


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