Customer Service Lead

5 days ago


Lutz, Florida, United States MOD Pizza Full time

At MOD Pizza, we're looking for a skilled Customer Service Lead to join our team. As a key member of our leadership team, you'll be responsible for directing the Squad Crew to deliver exceptional pizzas and salads to our guests with a personal touch. You'll set the standard for what it means to serve and create a welcoming environment where everyone feels included.

  • Key Responsibilities:
  • Lead by example, demonstrating MOD values and behaviors
  • Create a positive vibe that our customers expect
  • Coach Shift Supervisors to maintain high energy and a positive atmosphere
  • Demonstrate knowledge of Operational Standards and resources
  • Partner with the General Manager to engage the community

Required Qualifications:

  • Minimum 1 year of customer service or restaurant leadership experience
  • Proven ability to lead, coach, train, and motivate front-line employees
  • Strategic thinking and tactical execution
  • Calm and focused in busy restaurant operations
  • Must be at least 18 years old

MOD is a fair chance employer and an equal opportunity employer. We believe in creating a world that works for and includes everyone. Apply today to join our team and be part of a movement that's making a difference.


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