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Service Technician for Electrical Equipment

2 months ago

Tucson, Arizona, United States Raymond West Full time
Raymond West is seeking a Service Technician specializing in Electrical Equipment.

Are you passionate about diagnosing and maintaining electrical machinery? Do you thrive in an independent work environment while still valuing teamwork? Building strong relationships with clients is essential, and what if you had access to a company vehicle and fuel card? Coupled with a firm that has a long-standing tradition of prioritizing its clients, employees, and partners, this is an exceptional opportunity. It’s no surprise that our employees choose to remain with Raymond for the long term.

Raymond West provides a comprehensive benefits package, including paid training, 401k matching, profit sharing, tools, flexible scheduling options, and pathways for career advancement. As a Service Technician, your primary responsibilities will include efficiently repairing and servicing client equipment, maintaining outstanding communication with customers, colleagues, and management, representing and promoting the company, surpassing productivity goals, and adhering to safety protocols established by Raymond West and OSHA.

Key Responsibilities:
  • Repair a variety of equipment sold and serviced by Raymond West.
  • Ensure profitability in billing processes.
  • Collaborate with the assigned Field Supervisor.
  • Handle all documentation promptly and accurately.
  • Discuss all available service options with clients prior to proceeding.
  • Ensure you are equipped with the necessary tools for repairs and scheduled maintenance.
  • Complete tasks within designated time frames while keeping your vehicle organized and clean.
  • Manage an accurate inventory of parts as needed.
  • Develop a thorough understanding of clients and equipment in your designated areas.
  • Maintain a safe driving record in accordance with company insurance standards.
  • Utilize your available work time efficiently.
  • Adhere to safety procedures and exercise sound judgment.
  • Be willing to travel out of town when necessary.
  • Establish positive relationships with clients.
  • Perform additional duties as assigned by Service Supervisors or Managers.
Required Skills and Qualifications:
  • Strong written and verbal communication skills.
  • Fluency in English - reading, writing, and speaking.
  • Exceptional organizational and time management skills.
  • Proficiency in Microsoft Office Suite and similar software.
  • Able to read and interpret safety regulations, operating instructions, and manuals.
  • Effective communication skills with groups of clients or employees.
  • Flexibility for off-hour work and additional responsibilities.
  • Skilled in customer interactions.
  • Understanding of basic D.C. and A.C. electricity, as well as internal combustion engines.
  • Ability to write reports and correspondence.
  • Strong mathematical abilities.
  • Practical understanding to follow written, oral, and diagram instructions.
  • Hold a valid driver's license with a clean driving record.
  • Maintain personal tools as per the approved list.
  • Possess necessary tools based on duties and certification level.
  • Familiarity with hydraulic systems and mechanical tasks.
  • Maintain a professional appearance.
Education and Experience:

Minimum education and experience requirements may vary by position.

  • High school diploma, GED, or equivalent.
  • At least 3 years of relevant service experience.
Travel Requirements:
  • This position requires daily travel within assigned territories.
  • A company vehicle and fuel card will be provided for technicians.
  • Must meet insurance requirements set by Raymond West.
Physical Requirements:
  • Active work environment.
  • Various vision abilities required.
  • Frequent exposure to moving mechanical parts.
  • Tasks may involve visiting construction sites.
  • Regular lifting of up to 50 pounds.
  • Movement and physical agility are necessary.
  • May be exposed to various weather conditions and electrical hazards.
  • Occasional noisy work environment.

Candidates must successfully complete a pre-employment physical and drug screening.

Raymond West offers a robust benefits package alongside a supportive work atmosphere. Explore opportunities with Raymond West, a company dedicated to skilled employees committed to delivering exceptional service.