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Guest Services Associate

2 months ago

Natchez, Mississippi, United States Natchez Grand Hotel Full time
Job Overview

The Natchez Grand Hotel is seeking a dedicated individual to fill the role of Front Desk Clerk. This position is essential in providing outstanding service to our guests and ensuring a welcoming atmosphere.

Benefits
  • Dental insurance
  • Health insurance
  • Vision insurance
Qualifications and Skills
  • High School diploma or equivalent is required.
  • Prior experience in cash handling and customer service is essential.
  • Experience in the tourism or hospitality sector is preferred.
  • Strong written and verbal communication abilities.
  • Exceptional customer service skills.
  • Basic arithmetic and computer skills.
  • Professional appearance and demeanor.
Job Responsibilities
  • Welcome, register, and assign accommodations to guests.
  • Deliver exemplary customer service at all times.
Key Duties
  • Greeting guests and managing the registration process.
  • Maintaining accurate records of room availability and guest accounts.
  • Taking and relaying messages accurately.
  • Handling reservations efficiently.
  • Providing guests with information about local attractions and hotel services.
  • Assisting guests with securing their valuables.
  • Processing additional charges to guest accounts.
  • Ensuring a balanced cash drawer at all times.
Work Environment

The position is based in an indoor office setting that is air-conditioned and well-lit.

Note:

It is our policy not to request personal information before the onboarding process. We conduct in-person interviews with all candidates. If you are ever asked for personal information, please reach out to our Human Resources Department.