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Field Operations Specialist

2 months ago

Jasper, Indiana, United States MAU Workforce Solutions Full time
MAU Workforce Solutions is seeking a Field Operations Specialist for Masterbrand Cabinets. In this role, you will play a crucial part in ensuring customer satisfaction by conducting precise field measurements of residences prior to cabinet orders and overseeing the installation of cabinets in the field.

Key Benefits
  • Competitive salary package
  • Comprehensive health, dental, and vision coverage
  • Disability insurance options
  • Paid time off including vacations and holidays
  • Vehicle allowance
Work Schedule
  • Standard hours from 8:00 AM to 5:00 PM
Qualifications
  • High school diploma or equivalent required
  • Relevant experience in the home construction or building products sector
Core Competencies
  • Strong mathematical skills for calculating various metrics
  • Excellent communication abilities with clients and team members
  • Proficient in using computers, office machinery, and various tools
  • Ability to read and interpret safety guidelines and technical data
  • Skilled in data recording and inter-departmental communication
  • Accurate in maintaining financial records related to the department
  • Problem-solving skills within established industry protocols
  • Capability to understand and follow written and verbal instructions
Preferred Qualifications
  • Associate's degree or relevant certifications
  • Previous supervisory experience or contractor license
  • Knowledge of cabinetry and related fields
Primary Responsibilities
  • Conduct field measurements at various sites to ensure accuracy in orders and installations
  • Establish and nurture relationships with clients
  • Track construction progress at assigned locations to ensure timely measurements and installations
  • Collaborate with sales and order specialists when discrepancies arise
  • Guide installers and service technicians to achieve optimal results
  • Communicate measurement outcomes and project completion with site supervisors
  • Perform minor troubleshooting and final inspections
  • Deliver and install components as necessary following initial setups
  • Ensure client satisfaction through quality checks and documentation using Salesforce
  • Adhere to safety regulations and maintain a clean work environment
  • Complete scheduled tasks promptly as outlined in Salesforce
  • Work closely with customer service and sales teams on complex issues
  • Undertake additional duties as assigned
Travel Requirements
  • 100% travel expected