Oxygen Scheduling Coordinator

6 days ago


Lexington, Kentucky, United States Warrior Service Company Full time

At Warrior Service Company, we are seeking a skilled Oxygen Scheduling Coordinator to join our team.

Job Overview

This is a key role in ensuring the timely and efficient delivery of services to veterans. As an Oxygen Scheduling Coordinator, you will be responsible for scheduling, coordinating, and dispatching technicians for service appointments, assisting with remote equipment troubleshooting, and providing excellent customer service.

The ideal candidate will possess strong organizational and problem-solving skills, with the ability to communicate effectively with veterans, technicians, and VA representatives. Proficiency in scheduling and CRM software, along with familiarity with Salesforce, is highly desirable.

Responsibilities
  • Scheduling and Route Planning

Develop and optimize technician routes up to two weeks in advance, considering veterans' needs and locations.

Ensure timely technician dispatch for all service appointments, adjusting as needed based on technician availability, veteran location, and service urgency.Prioritize urgent setups (within 6 hours) and standard setups (within 24 hours).Communicate daily schedules and provide real-time route updates to technicians.
  • Travel Request Fulfillment

Oversee travel requests, ensuring alignment of equipment delivery and pickup dates.

Ensure proper documentation of orders, delivery service appointments, and pickup arrangements.
  • Remote Troubleshooting

Provide remote support to veterans experiencing equipment issues, guiding them through basic troubleshooting steps.

Escalate complex issues to the technical support team for immediate assistance.Document troubleshooting activities and outcomes in Salesforce.
  • Documentation and Verification

Ensure all technicians upload required documentation, including photos, and completed forms, after each service appointment.

If a technician is unable to complete a job, update the work order within 24 hours, and attempt to reschedule the service promptly.Verify that asset information is accurately recorded for all dispatched services.Ensure compliance with maintenance schedules, verifying that all required maintenance checks are completed on or before their due dates.
  • Veteran Interaction and Customer Service

Confirm all scheduled appointments within 24 hours to ensure veterans are informed and prepared for their service.

Accept and manage all phone calls from the Order Intake department related to scheduling, questions, troubleshooting, or location-specific concerns.Assist with the creation of work orders and help manage the overflow of emails from the Order Intake department as needed.Provide support for any rollover calls for other dispatchers within the same state, ensuring seamless assistance across all locations.Address veteran concerns or reschedule requests professionally, coordinating as needed to maintain service standards.Requirements
  • Technical Skills

Proficiency in scheduling and CRM software; familiarity with Salesforce is a plus.

  • Communication

Strong verbal and written skills; able to communicate effectively with veterans, technicians, and VA representatives.

  • Problem-Solving

Strong organizational and problem-solving abilities to manage scheduling conflicts and equipment issues.

  • Additional Skills

Knowledge of veteran service locations and experience with quality assurance.

Compensation

$19-$22 per hour, depending on experience.



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