Patient Service Coordinator

4 weeks ago


Benton, Illinois, United States NovaCare Rehabilitation Full time
Job Title: Patient Service Specialist

Overview:

As a Patient Service Specialist at NovaCare Rehabilitation, you will play a vital role in ensuring that patients have an exceptional experience from the moment they arrive at our center. Your primary responsibility will be to manage the front desk, providing top-notch customer service, and ensuring that patients receive the care they need in a timely and efficient manner.

Key Responsibilities:

  • Greet new and existing patients, register new patients, and provide information about their visit
  • Schedule patient appointments in person or over the phone
  • Communicate with various parties, including attorney offices, insurance companies, and translation companies
  • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
  • Provide patients with information about their next appointment as they check out
  • Respond to requests for information from patients, providers, and coworkers

Requirements:

  • High School Diploma or GED
  • Previous therapy experience and/or 1 year of front desk experience

Physical Requirements:

  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift
  • Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
  • Ability to carry office supplies up to 10lbs
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction
  • Ability to speak and hear sufficiently to understand and give directions

Additional Information:

Select Medical is committed to having a diverse workforce and is an equal-opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.



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