Financial Services Representative
4 days ago
Welcome to Capital One, where we're redefining banking to fit our customers' everyday lives. As a Branch Ambassador, you'll play a vital role in enhancing the customer experience by sharing product knowledge and working closely with customers. You'll perform a wide variety of transactions, including check cashing, deposits, transfers, and withdrawals, while monitoring fraud mitigation and adhering to established operational policies and procedures.
Key Responsibilities
- Deliver an extraordinary customer experience by resolving inquiries quickly and efficiently.
- Work closely with customers to determine their financial needs and provide guidance on products and services.
- Ensure compliance with bank policy and federal regulations by following audit and security procedures.
- Support customers in all areas of the branch, from cash handling to rotating throughout the branch based on customer needs.
Requirements
- A high school diploma or equivalent certification.
- At least 1 year of retail, sales, or customer service experience.
- At least 6 months of cash handling experience.
Preferred Qualifications
- An associate's degree.
- 2+ years of retail, sales, or banking experience.
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