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Service Department Cashier

2 months ago

Tustin, California, United States Tustin Toyota Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Department Cashier to join our team at Tustin Toyota. As a Service Department Cashier, you will be responsible for managing all service and repair transactions for our valued customers, ensuring a seamless and efficient experience.

Key Responsibilities
  • Manage all service and repair transactions, including receiving and processing payments, explaining vehicle service recommendations, and completing estimates and invoices.
  • Use software programs to record payment amounts and repair orders, and to manage customer data, such as service history, parts purchased, and contact information.
  • Calculate materials charges, repair charges, and taxes, and understand various types of warranties.
  • Provide excellent customer service, addressing customer concerns and issues, and escalating them as needed.
  • Perform clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, and ordering supplies.
  • Ensure all customer contact information is up-to-date and accurate, and follow all safety and security procedures.
  • Maintain confidentiality of company and customer information at all times.
Requirements
  • 1+ years' experience in a retail and/or customer service environment, preferably in the automotive industry.
  • Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment.
  • Knowledge of automotive servicing or repair is highly desired.
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
  • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
  • Highly trustworthy and security conscious.
  • Basic computer and Microsoft Office skills.
What We Offer

In addition to competitive pay, we offer our employees a comprehensive benefits package, including health, dental, vision, life, and 401K plans, as well as a health and wellness program, community involvement, and company-paid vacation and holidays.