Front Desk Representative

5 days ago

Chelmsford, Massachusetts, United States Gastro Health Full time
About Gastro Health

Gastro Health is a leading gastroenterology multi-specialty group with over 130 locations throughout the United States. Our team of expert gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals are dedicated to providing outstanding medical care and an exceptional healthcare experience.

Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Representative to join our team. As a Front Desk Representative, you will be responsible for providing exceptional patient service, managing front desk operations, and ensuring a smooth and efficient patient experience.

Key Responsibilities:
  • Greets patients in a pleasant and timely manner
  • Utilizes practice management system to create provider records, scan medical records & documents, and maintain insurance information
  • Verifies registration forms are complete and obtains referring physician & primary physician information
  • Ensures patient has current referral on date of service and obtains referral if necessary
  • Verifies insurance benefits and eligibility prior to office visits & procedures
  • Collects all applicable co-payment, coinsurance, deductible or outstanding balance from the patient and posts all payments collected
  • Ensures time-of-service batch is balanced and closed daily
  • Researches and assists patients with questions regarding balances, including collecting applicable payments
  • Maintains cleanliness and neatness of lobby/reception area, including stocking of business cards
  • Provides support for the physician and/or care center providers, ensuring they are kept on schedule and advised of appointment changes
  • Performs various duties, including answering incoming calls and routing them to appropriate personnel, taking complete messages, and sending tasks as necessary
  • Schedules, confirms, and cancels office appointments
  • Picks up voicemail messages
  • Reschedules no-show appointments and maintains coverage to reflect correct information for the day
  • Supports the care center in areas, including assisting with record requests, managing the fax inbox, and scanning records
Requirements:
  • High school diploma
  • 2+ years experience in medical practice or similar setting
  • Bilingual (Spanish) preferred
  • eClinicalWorks (eCW) experience desired
Benefits:
  • 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
  • Discretionary profit-sharing contributions of up to 4%
  • Health insurance
  • Employer contributions to HSAs and HRAs
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • Voluntary life insurance
  • Voluntary disability insurance
  • Accident insurance
  • Hospital indemnity insurance
  • Critical illness insurance
  • Identity theft insurance
  • Legal insurance
  • Paid time off
  • Discounts at local fitness clubs
  • Discounts at AT&T

Gastro Health is proud to be an Equal Opportunity Employer and does not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

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