California: Customer Engagement Manager

7 days ago

Yorba Linda, California, United States PetSmart Full time
About Our Store

At PetSmart, we're passionate about creating a welcoming environment for pets and their owners. As a Customer Engagement Manager, you'll play a key role in ensuring our stores run smoothly and efficiently.

About Your Role

As a Customer Engagement Manager, you'll be responsible for leading the store team in the following areas:

Pet Parent Engagement

You'll set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores. You'll build relationships with customers and their pets, creating a personalized shopping experience.

Associate Leadership

You'll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents. You'll help develop their skills and knowledge, ensuring they're equipped to provide exceptional customer service.

Overall Retail Initiatives

You'll work closely with our leaders to ensure a safe and fun environment in our stores. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, you'll be instrumental in creating an exceptional customer experience.

About Your Career

At PetSmart, we're committed to helping our associates grow and develop their careers. As a Customer Engagement Manager, you'll have opportunities to:

  • Gain experience in a different business unit
  • Develop your leadership skills as an Assistant Manager or Store Manager
  • Tackle the challenge of a new store opening
  • Transfer to any one of our 1600 stores nationwide
The Warm and Fuzzies

Working at PetSmart is more than just a job – it's a community of people who share a passion for pets. You'll have the opportunity to make a real difference in the lives of pets and their owners, and be part of a team that's dedicated to making a positive impact.

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