Customer Service Representative

2 weeks ago

Portage, Michigan, United States Orkin Full time
Customer Service Specialist

Overview:

We are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Responsibilities:

  • Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
  • Proficiently navigate our Windows-based and web-based systems to track routes and optimize current and future schedules.
  • Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
  • Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs.
  • Monitor, update, and maintain customer databases with accurate customer information, including call details, disposition of calls, payments, and other results.
  • Reschedule unserviced accounts within 24 hours.
  • Participate in quality assurance processes, programs, and initiatives.
  • Safeguard customers' privacy and other proprietary information.

What We Offer:

  • Competitive earnings: $19.00/hour.
  • Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
  • 401(k) plan with company match, employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, dependent scholarship awards.
  • Industry-leading, quality, comprehensive training program.

Why Choose Orkin?

  • Founded in 1901, Orkin is a global residential and business service provider offering the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.
  • The pest management industry is growing and is a recession-resistant line of business.
  • You will have the opportunity to work with a service-oriented mindset that leads you to build loyalty and trust with clients.
  • You will be part of a team that values being responsible to commitments.
  • You will have the chance to join a company that supports the community.
  • Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications:

  • Previous experience in customer service or sales is preferred.
  • High school diploma or equivalent required.
  • Ability to pass a drug screen and background check is required.
  • Excellent interpersonal and communication skills.
  • Basic computer skills in various software and web-based applications.
  • Proficient in Microsoft Office.
  • Strong attention to detail and follow-through.
  • Demonstrated ability to prioritize tasks and manage time efficiently.

Work Environment:

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations.

Equal Opportunity Employer:

Orkin is an equal opportunity/protected veterans/individuals with disabilities employer.

  • Customer Service Representative

    4 weeks ago

    Portage, Michigan, United States Procom Full time

    Customer Service Representative Job SummaryWe are seeking a dedicated and detail-oriented Customer Service Representative to join our team at Procom in Portage, Michigan. This hybrid position requires an individual who is committed to ensuring total customer and sales representative satisfaction through effective order management and communication.Key...

  • Customer Service Representative

    5 days ago

    Portage, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using technology and Point of Sales SystemEnsure orders are organized and accurateMaintain a clean and welcoming store environmentWhy Work...

  • Customer Service Representative

    14 hours ago

    Portage, Michigan, United States Aimbridge Hospitality Full time

    Customer Service RepresentativeAt Aimbridge Hospitality, we're looking for a skilled Customer Service Representative to join our team. As a Front Desk Agent, you'll be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Greet and welcome all guests approaching the Front...

  • Customer Service Representative

    4 weeks ago

    Portage, Michigan, United States Strykermeded Full time

    About the RoleWe are seeking a highly skilled and customer-focused Associate Customer Experience Representative to join our team at Strykermeded. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesRespond to customer inquiries and resolve issues in...

  • Customer Service Representative

    3 weeks ago

    Portage, Michigan, United States Ken Rose - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and organized Customer Service Representative to join our team at Ken Rose - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and supporting our insurance agents in gaining and keeping customers.Key...

  • Customer Service Representative

    3 weeks ago

    Portage, Michigan, United States Ken Rose - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and organized Customer Service Representative to join our team at Ken Rose - State Farm Agent. As a key member of our agency, you will play a vital role in providing exceptional customer service and support to our clients.Key Responsibilities:Establish and maintain strong relationships with customers,...

  • Customer Service Representative

    3 weeks ago

    Portage, Michigan, United States The Judge Group Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at The Judge Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through a variety of channels, including phone, email, and order entry.Key ResponsibilitiesAnswer incoming requests and respond to...

  • Customer Service Representative

    4 days ago

    Portage, Michigan, United States The Judge Group Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at The Judge Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients through a variety of channels, including phone, email, and order entry. Key Responsibilities: Respond to customer inquiries and...

  • Customer Service Representative

    13 hours ago

    Portage, Michigan, United States The Judge Group Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at The Judge Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering incoming requests, and ensuring 100% quality for all orders.Key Responsibilities: Answer incoming requests through a...

  • Customer Service Representative

    3 weeks ago

    Portage, Michigan, United States Rose International Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Rose International. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through a variety of channels, including phone and email.Key ResponsibilitiesAnswer incoming requests and...

  • Customer Service Representative

    4 weeks ago

    Portage, Michigan, United States Strykermeded Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients through various channels.Key ResponsibilitiesAnswer incoming requests through a multichannel system, including order...

  • Customer Service Representative

    1 month ago

    Portage, Michigan, United States Strykermeded Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAnswer incoming requests through a multichannel system, including order entry, order status, and...

  • Customer Service Representative

    3 weeks ago

    Portage, Michigan, United States Rose International Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service through a multichannel system, including inbound phone and email order entry, order status, and troubleshooting of products.Key ResponsibilitiesAnswer...

  • Customer Service Representative

    4 weeks ago

    Portage, Michigan, United States Strykermeded Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service and ensuring 100% quality for all orders.Key ResponsibilitiesAnswer incoming requests through a multichannel system, including order entry,...

  • Customer Service Representative

    5 days ago

    Portage, Michigan, United States Walgreens Full time

    Customer Service Associate at WalgreensAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. Your key responsibilities will include:Key Responsibilities:Model and deliver a distinctive and delightful customer experienceRegister sales on assigned cash register and provide...

  • Customer Service Representative

    2 days ago

    Portage, Michigan, United States Walgreens Full time

    At Walgreens, we're looking for a Customer Service Associate to join our team. As a key member of our retail sales team, you'll be responsible for delivering exceptional customer experiences and providing top-notch service to our customers. Your duties will include:Key Responsibilities:Model and deliver a distinctive and delightful customer...

  • Customer Service Representative

    1 month ago

    Portage, Michigan, United States Rollins Full time

    Customer Service SpecialistAt Rollins, we're committed to helping protect the world where we live, work, and play. As a Customer Service Specialist, you'll be part of a team that provides comprehensive and efficient pest management services to residential and commercial customers.Key Responsibilities:Contact customers to schedule and confirm service...

  • Customer Service Representative

    5 days ago

    Portage, Michigan, United States Orkin Full time

    OverviewWe're seeking a highly skilled Customer Service Specialist to join our team at Orkin, the industry leader in pest management services. As a key member of our customer-facing team, you'll play a critical role in delivering exceptional service to our customers and driving business growth.ResponsibilitiesField incoming requests and schedule service...

  • Customer Service Representative

    9 hours ago

    Portage, Michigan, United States Walmart Full time

    Job SummaryAs a Member Frontline Cashier, you will play a vital role in providing exceptional customer service to our members. You will be responsible for operating a cash register, processing transactions, and maintaining a clean and organized workspace. This is an excellent opportunity to join a dynamic team and contribute to the success of our store.Key...

  • Customer Service Representative

    4 weeks ago

    Portage, Michigan, United States Orkin Full time

    Customer Service SpecialistOverview:We're seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a critical member of our customer-facing team, you'll play a pivotal role in delivering exceptional service to our customers.Responsibilities:Field incoming requests and schedule service visits to ensure timely and efficient service...