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Retail Store Leader

2 months ago


New York, New York, United States Filson Full time
Position Overview:

At Filson, we are dedicated to crafting exceptional goods that stand the test of time. As a key member of our management team, you will play a vital role in fostering a culture of excellence and customer satisfaction.

Key Responsibilities:
  • Identify customer needs and act as a knowledgeable outfitter, preparing guests for their adventures with expert product insights.
  • Assist the Store Manager in recruiting, selecting, orienting, and training new staff members.
  • Provide constructive feedback to team members, promoting a culture of open communication.
  • Develop and implement training plans to enhance team performance and drive key sales metrics.
  • Support marketing initiatives through in-store promotions and community engagement.
  • Maintain accurate inventory levels to ensure product availability.
  • Uphold Filson's operational and visual merchandising standards to ensure brand consistency.
  • Ensure a safe and clean shopping environment for both employees and customers.
  • Manage customer service operations to cultivate a performance-driven culture.
  • Enforce company policies and procedures to support store operations.
  • Perform additional duties as assigned.
Qualifications:

The ideal candidate will possess:

  • Outstanding sales and customer service skills.
  • A minimum of one year in a leadership capacity.
  • Experience in utilizing data for informed decision-making.
  • A friendly demeanor with a strong service orientation.
  • Excellent written and verbal communication abilities.
  • Proficiency in PC-based applications, including Word and Excel.
  • Availability to work weekends, holidays, and evenings.

Must be at least 18 years old and have a high school diploma or equivalent.

Physical Requirements:
  • Able to lift and carry up to 30 pounds.
  • Capable of reaching overhead and pulling items from shelves.
  • Able to bend, kneel, or stoop as necessary.
  • Must be able to stand for extended periods.
Compensation and Benefits:

Compensation is hourly and negotiable based on experience and qualifications. Eligible for a monthly bonus based on store performance. Additional benefits include:

  • Paid Time Off for eligible employees.
  • Medical, dental, and vision coverage.
  • 401k plan with company matching.
  • Employee discounts and referral bonuses.
  • Complimentary employee bag after 90 days of employment.

Filson is an equal opportunity employer, committed to creating a diverse and inclusive workplace.