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Healthcare Appointment Specialist

2 months ago

Fort Worth, Texas, United States Arlington Orthopedic Association Full time
Job Overview

Key Responsibilities:

  • Handle incoming calls and assist with appointment arrangements based on the nature of the call.
  • Engage in clinic and market training, educational sessions, and meetings as required.
  • Coordinate with external physician offices to resolve referral-related inquiries.
  • Enhance team collaboration by effectively communicating with clinical personnel.
  • Maintain an understanding of procedures and ensure compliance with established guidelines.
  • Provide exceptional customer service throughout the referral process.
  • Manage tasks independently and efficiently.
  • Ensure the accuracy of electronic patient records.
  • Stay informed about insurance policies and procedures.
  • Build and maintain effective working relationships with patients, physicians, and staff members.
  • Efficiently navigate through various software applications.

Qualifications:

  • High School Diploma or equivalent experience.
  • A minimum of 1 year of experience in a healthcare setting.
  • Familiarity with medical terminology.
  • Proficient in Microsoft Office Suite.
  • Excellent verbal and written communication abilities.
  • Strong customer service aptitude.
  • Detail-oriented with effective organizational and time management skills.
  • Ability to perform well in high-pressure situations.
  • Capability to multitask efficiently.

Company Information:

  • Organization: Arlington Orthopedic Association
  • Position Title: Patient Appointment Scheduler